Customer Service

I have to say that these past few days have been a little frustrating when it comes to customer service. I have called a certain apartment complex several times in an attempt to see if we can come by to see what they have available and they have not called me back! UGH! We have to find a place in 2 weeks! CALL ME!! ....em hem... anyway, so we had Comcast for our internet service and were only paying about $30 bucks a month for just internet when we suddenly get a notice that we owe more! Whaaaa?? our bill jumps from $30 to $47 a month. Then we get a call back the next day saying that the customer support quoted us a wrong new amount. It's really $62 a month for just internet. Did our bill just double over a day's time!? OH NO THEY DON'T! lol So we immediately cancel with Comcast to avoid any ridiculous costs and then after searching, call AT&T. So we set up a connection to start on the 19th at the latest!! So its the 21st and we still had no service. We didn't want to pay the $75 to buy one of their modems, since the one we had before belonged to Comcast, so we go to Fry's Electronics and buy one for ourselves. (Oh and by the way, Comcast calls me on a Sunday to say that I need to return their equipment, and so I said, "Sure, you guys can come pick it up anytime." Comcast agent: "Oh, I am sorry Miss Keogan but we no longer have service technicians come to pick up equipment. I can give several drop off locations." NO THANKS! not after all the stuff you guys pulled! "I am sorry, but I can not drop off your equipment, so you guys will have to come get it", is my reply. I seriously have no way. I am home with Sydney and Gabe needs the car. Nor am I going to take time out of my day and spend gas on taking their equipment back to them. I am not trying to make things difficult for them, but what they did was not acceptable and so I feel no obligation to take time out of my busy schedule to drop their stuff off for them. So the agent says, "Well I can send you a box that you can send the equipment back to us in." "Is it a prepaid box?" "yes." Good. So I'll be taking care of that asap.) Back to the story, so we try to set everything up last night with the new modem and nothing is working. We go to bed and after Gabe leaves for work this morning, I call AT&T to see whats going on. After reading over the manual, we figured out it was a network problem, not a modem problem. So I get a Tech support agent and they say, "well since you have a modem that is not generally compatible with our service (It is by the way), I need to transfer you to a specialist." I say ok, then she says that there is a charge and she goes onto to say why there is a charge instead of answering my question of simply "how much? and is there someone that I can talk to without getting charged... yes or no" Charge is $129.99 just to TALK to someone! haha no thanks again! So I call General Tech Support again and say, "here is the deal, my modem works fine, its your guys' end. Send someone out to fix it please, no charge!" It worked!
So the guy comes out and says that the phone jack we have to use it all messed up. So its the apartment's problem all along! GAH! well, at least we got someone to set it all up for us, fix the phone jack and get things running all for free. Thank you in the end AT&T.